Feature

AI That Knows When to Step In—And When to Step Aside

Cloneify’s Smart Call Transfer makes sure your customers never get stuck. When your AI hits its limit, it doesn’t freeze or fumble—it transfers the call to the right person instantly and smoothly, so the experience feels professional and personal.

🔁 Cold Transfer

For fast handoffs, your AI quietly transfers the caller to a real person without saying a word. Perfect for when I just want the customer to get to someone who can handle it—no delays.

🗣 Warm Transfer

AI gives your team context before the handoff, so they know who’s calling and why—no need to start from scratch. This could actually make my team sound smarter and reduce those “Sorry, can you repeat that?” moments.

How to choose

Cold vs. Warm Transfer: What’s Right for Your Team?

Cold Transfer

When speed matters more than small talk.
Your AI passes the caller along instantly—no handoff conversation.

Warm Transfer

When you want the handoff to feel more human.
AI briefs the next team member before the caller comes on.