At Cloneify.AI (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call center services and website (the “Service”). By using our Service, you agree to the collection and use of information in accordance with this policy.
1.1 Personal Information – When you create an account, subscribe, or contact us, we may collect personal details such as your name, email address, phone number, and payment information.
1.2 Usage Data – We automatically collect data about how you interact with our Service, including IP addresses, browser type, device identifiers, and pages visited.
1.3 Call Data – If you use our AI-powered call services, we may collect call logs, transcripts, and recordings for quality assurance and compliance.
1.4 Cookies & Tracking Technologies – We use cookies and similar technologies to enhance user experience, track activity, and analyze usage patterns.
2.1 To Provide and Improve the Service – We use collected data to operate, maintain, and improve our AI-powered call center platform.
2.2 For Communication – We may use your email or phone number to send updates, service notifications, and marketing communications (you may opt out anytime).
2.3 To Ensure Security & Compliance – We analyze logs and call data to prevent fraud, enforce our terms, and comply with legal obligations.
2.4 Personalization – We may use cookies to customize user experience and deliver targeted advertisements.
3.1 With Service Providers – We share data with third-party vendors that assist in operating our Service (e.g., payment processors, analytics providers, cloud hosting services).
3.2 For Legal & Security Reasons – We may disclose information if required by law, regulatory authority, or to protect our rights, users, or the public.
3.3 Business Transfers – In case of a merger, acquisition, or asset sale, your data may be transferred to a successor entity.
4.1 Access & Correction – You can update your account details and request access to the personal data we hold about you.
4.2 Opt-Out of Communications – You can unsubscribe from promotional emails or adjust your notification preferences.
4.3 Cookie Preferences – Most browsers allow you to control cookies through their settings. You can opt-out of certain tracking by adjusting your preferences.
4.4 Request Data Deletion – You may request account deletion and the removal of your personal data, subject to legal and contractual obligations.
5.1 Protection Measures – We implement industry-standard security measures to safeguard your data from unauthorized access, disclosure, or loss.
5.2 Data Retention – We retain personal data only as long as necessary for business and legal purposes. Call recordings and logs may be stored for compliance and quality assurance.
6.1 Cross-Border Processing – If you access our Service from outside your country, your data may be transferred and processed in jurisdictions with different privacy laws.
6.2 Legal Safeguards – We ensure appropriate safeguards, such as Standard Contractual Clauses, when transferring data internationally.
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Your continued use of the Service constitutes acceptance of the revised policy.
For any privacy-related inquiries, please contact us at jc@cloneify.ai.
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