Terms of Services

Welcome to Cloneify.AI (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our AI-powered call center services, including our website, software, and related services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.



1. Use of Service

1.1 Eligibility – You must be at least 18 years old and capable of forming a binding contract to use our Service.
1.2 Account Registration – To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to keep your account credentials secure.
1.3 Acceptable Use – You agree not to misuse our Service, including but not limited to:

  • Violating laws or regulations
  • Using the Service for spam, fraud, or misleading activities
  • Interfering with the normal operation of the Service


2. AI Call Handling & Limitations

2.1 Service Availability – We strive for 99.99% uptime but do not guarantee uninterrupted access.
2.2 Accuracy of AI Responses – While we continuously improve our AI, we do not guarantee 100% accuracy in responses or call handling. Users are responsible for verifying AI-generated information when necessary.
2.3 Compliance Responsibility – You are responsible for ensuring your use of our Service complies with applicable telemarketing, privacy, and call recording laws.



3. Billing & Payments

3.1 Pricing & Subscription – The Service may be available under subscription plans. Pricing details are provided on our website and are subject to change.
3.2 Billing & Auto-Renewal – If you subscribe, you authorize us to charge your payment method on a recurring basis unless canceled before the next billing cycle.
3.3 Refunds – Payments are non-refundable except as required by law or stated in our refund policy.



4. Privacy & Data Security

4.1 Data Collection – We collect and process personal data in accordance with our Privacy Policy.
4.2 Call Recordings – Calls made using our Service may be recorded for quality and training purposes. You are responsible for obtaining necessary consent for call recordings.



5. Termination & Suspension

5.1 Account Termination – We may suspend or terminate your account if you violate these Terms.
5.2 Effect of Termination – Upon termination, your access to the Service will be revoked, and any remaining data may be deleted.



6. Liability & Disclaimers

6.1 No Warranty – The Service is provided “as is” without warranties of any kind. We do not guarantee that the Service will be error-free or uninterrupted.
6.2 Limitation of Liability – To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the Service.



7. Modifications to Terms

We reserve the right to update these Terms at any time. Any changes will be posted on our website with the updated effective date. Your continued use of the Service after changes constitute acceptance of the updated Terms.



8. Contact Us

For any questions regarding these Terms, please contact us at jc@cloneify.ai.